1-800-827-3232
Shipping Information:
At Pro-Guide Batteries, we are committed to delivering our high-quality batteries promptly. Here is what you can expect:
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Processing Time: Orders are typically processed within 1-2 business days.
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Shipping Methods: We offer standard shipping (3-5 business days), expedited shipping (2-3 business days), and overnight shipping (1 business day). Shipping costs vary based on battery chemistries, weight, the chosen method and will be calculated at checkout.
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International Shipping: We ship internationally. Please note that international shipments may be subject to additional customs, duties, and fees, which are the responsibility of the purchaser.
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Order Tracking: Once your order is shipped, you will receive a tracking number via email to monitor your package's progress.
Return Policy:
We stand behind the quality of our batteries and want you to be fully satisfied with your purchase. If you are not satisfied, here is our returns process:
Time Frame: Returns can be made within 30 days of receipt to applicable product.
Condition: Products must be returned in their original condition and packaging.
Return Process:
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Contact our support team at support@proguidebatteries.com to initiate a return. Please provide your order number.
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You will receive return instructions and a prepaid shipping label via email (If a shippable Return Item).
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Pack the item securely and attach the shipping label. Drop off the package at the designated carrier location or your local dealer if applicable.
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Refunds: Refunds will be processed to the original method of payment within 7-10 business days after we receive the returned item.
Exchanges: If you need to exchange a defective or damaged item, please follow the same steps as above. We will ship your replacement item once we receive the original product.
Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us immediately at support@proguidebatteries.com with your order number and the following photos of the damage. We will arrange for a replacement and cover all associated shipping costs.
- Photo of damaged battery in the shipping box
- Photo of packing material
- Photo of damaged battery outside the box
- Photo of shipping label with tracking number
- Photo of top and 2 sides of the box
- Photo of bottom and opposite 2 sides of the box
Contact Us:
For any questions regarding our shipping or returns policies, please contact our customer service team. We are here to help!
Email:support@proguidebatteries.com
Phone: 1-800-827-3232
Hours: Monday - Friday, 8 AM - 5 PM CST
We appreciate your business and look forward to serving you!
